REFUND AND RETURN

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to buyer’s error such as the incorrect selection of sizes, designs, colors, etc.

Our policy lasts 30 days for exchange only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it.
If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to support@96uscustom.com. Merchandise returned to the manufacturer without contacting customer service will not be processed correctly. 


A. REFUND POLICY

We are committed to providing you with the absolute best products, and it’s our responsibility to replace your item(s) for any of the following reasons:

– The product is flawed

– The print quality is poor

– The product you received is different from the product originally represented on our site

Please email us at support@96uscustom.com, provide a photo of the product you received along with detail shots you wish to include. We need these information as proof to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.

For all other requests please email us at support@96uscustom.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 5-10 business days after your return is received for a refund to appear. Any unauthorized returns or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

B. RETURN POLICY

It is very important that you read the description of each item before you place your order. There is a sizing guide available so you can choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.

At this time, we do not accept returns for any reason because as mentioned earlier, we do not hold inventory or stock and all items are made-to-order. If you wish to make a correction on your order, please contact customer service within 24 hours from the time you submitted your order. We normally send your order immediately to the production facility but if you contact us within the indicated timeframe, we will do our best to make your requested changes.

On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In the instance of our error, you do not have to return the item. You can keep


C. CANCELATION

After making a purchase, the customer has 24 hours to request canceling – we will happily process a full refund.
After that date, the item will be produced and we can’t support any further.

Contact us for more information:

support@96uscustom.com